SHIPPING, REFUNDS & RETURNS

Our customer satisfaction is very important to us, so if something isn’t right please be sure to get in contact us and we will work it out.

Refunds & Returns 

Returns will be accepted within 30 days of purchase. To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. 

To complete your return, we require a receipt or proof of purchase.

Please send your return to:
The Conscious Cracker Co.
PO Box 239, 
Landsborough. Qld. Australia

There are certain situations where only partial refunds are granted (if applicable)
Products with obvious signs of use or that has been opened, any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

International returns (if applicable)
We accept returns within 30 days of purchase.
The customer is responsible for all return shipping costs.
The returned item must be in unused condition and in the original packaging.
Once the item is received, inspected by us and a refund is approved, the original shipping costs will be deducted from the refund.

Late or missing refunds (if applicable)
Typically refunds take 5 business days to appear in your account.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company/bank, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges (if applicable)

Australian customer only.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to:

PO Box 239, Landsborough. Queensland. 4550.

You must put your order number into the package (you can write this on the shipping label or pop a note into the returning item, this is important so that the dispatch team know who to refund the item to).

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

To return your product, please mail it to: 

PO Box 239, Landsborough. Queensland. 4550. Australia.

Please ensure you also provide your order number somewhere in the returned parcel.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.