Privacy policy
Privacy Policy – The Conscious Cracker Co.
Last Updated: 29 April 2026
1. Introduction
At The Conscious Cracker Co., we value your trust and are committed to protecting your personal information.
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988.
By accessing our website or purchasing from us, you agree to the terms of this Privacy Policy.
2. What Personal Information We Collect
“Personal information” means information that identifies you or could reasonably be linked to you.
Depending on how you interact with us, we may collect:
a. Contact Information
Name
Email address
Phone number
Billing and shipping address
b. Transaction Information
Products viewed, added to cart, or purchased
Order history, returns, and exchanges
Payment confirmations (note: full payment details are securely processed by third-party providers and not stored by us)
c. Account Information (if applicable)
Login details
Preferences and saved information
d. Communications
Messages, emails, or support enquiries you send to us
e. Technical & Usage Data
IP address
Browser type and device
Pages visited, time on site, and interactions
3. How We Collect Your Information
We collect personal information:
Directly from you when you place an order, sign up, or contact us
Automatically through cookies and tracking technologies when you browse our site
From service providers who help us operate our business (e.g. payment processors, analytics tools) From third parties such as marketing or advertising partners
4. Why We Use Your Information
We use your information to:
Provide and Improve Our Services
Process and deliver orders
Manage your account and preferences
Provide a personalised shopping experience
Communicate With You
Send order updates and customer support responses
Notify you about your account or purchases
Marketing and Advertising (only if you opt in)
Send promotional emails and offers
Show relevant ads based on your activity
Security and Fraud Prevention
Detect and prevent fraudulent or suspicious activity
Protect our customers and business
Legal and Compliance
Comply with legal obligations
Respond to lawful requests from authorities
Enforce our Terms and policies
5. Disclosure of Your Information
We may share your information with trusted third parties, including:
Payment processors
Shipping and logistics providers
Email marketing platforms (e.g. Klaviyo)
Analytics and advertising platforms
IT and hosting providers
We may also disclose information:
Where required by law
To enforce our terms or protect our business
In connection with a business transaction (e.g. sale or restructure)
We do not sell or rent your personal information.
6. Shopify & Third-Party Platforms
Our store is hosted by Shopify, which enables us to provide our services.
Your information may be processed by Shopify and its partners to:
Operate and improve the platform
Provide secure payment processing
Support analytics and personalised experiences
This may include data being processed or stored outside Australia.
To learn more, you can view Shopify’s Privacy Policy directly.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Improve website functionality
Understand customer behaviour
Deliver personalised advertising
This may include tools such as Google Analytics and Meta Pixel.
You can control cookies through your browser settings.
8. Data Retention
We retain your personal information only as long as necessary to:
Provide our services
Maintain your account
Comply with legal obligations
Resolve disputes and enforce agreements
When no longer required, we take reasonable steps to securely delete or de-identify your information.
9. International Data Transfers
Some of our service providers (including Shopify) operate globally. As a result, your personal information may be transferred, stored, or processed outside of Australia.
We take reasonable steps to ensure your data is handled securely and in accordance with applicable privacy laws.
10. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request corrections to your information
Request deletion of your data (where applicable)
Opt out of marketing communications
To exercise these rights, please contact us using the details below.
We will not discriminate against you for exercising your privacy rights.
11. Complaints
If you have concerns about how we handle your personal information, please contact us first.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
13. Children’s Privacy
Our services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 13 without parental consent.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
15. Contact Us
The Conscious Cracker Co.
hello@theconsciouscrackerco.com
PO Box 239, Landsborough, QLD 4519